External Privacy Notice
Last Updated: December 2025
1. Who we are and what we do
Who we are
We are Oxford Leadership Academy Limited (“Oxford Leadership”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 04481220, and we have our registered office at 2nd Floor, 55 Ludgate Hill, London, United Kingdom, EC4M 7JW. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration number Z1446327.
What we do
We are a global leadership consultancy. We are committed to protecting the privacy and security of the Personal Data we process about you.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
2. Purpose of this privacy notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
3. Who this privacy notice applies to
This privacy notice applies to you if:
- You visit our website
- You purchase goods or services from us
- You enquire about our products and/or services
- You opted (including through soft opt-in) to receive promotional communications from us
Please see the [SML Privacy Notice] for more information on how your personal data will be handled when using our Self-Managing Leadership (“SML”) platform.
4. What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect, see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
6. How we collect your Personal Data
We collect most of the Personal Data directly from you by email, our platform, and/or via our website.
7. Purposes, lawful bases and retention periods
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
| Categories of individuals | Categories of Personal Data | Purpose of Processing | Lawful Basis | Retention Period |
| Customers (incl. prospective customers) | Name, contact details, job title, employer’s details, bank details, transaction details, technical data (such as IP addresses) |
|
Contract |
|
| Customers | Name, contact details, job title, employer’s details, bank details, transaction details, technical data (such as IP addresses), marketing & communications preferences |
You can opt out at any time |
Legitimate interests: to improve and promote our services and products |
|
| Suppliers (incl. prospective suppliers) | First name and last name. Contact details. Job title. Employer organisation. |
|
Contract |
|
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
8. Sharing your Personal Data
There are circumstances where we may wish to disclose or are compelled to disclose your Personal Data to third parties. This will only take place in accordance with the applicable law, with appropriate safeguards in place, and for the purposes recorded in our table in the section entitled ‘Purposes, lawful bases and retention periods’.
These scenarios include disclosure:
- To our outsourced third-party service providers who process personal information on our behalf such as providers of cloud hosting solutions or providers of data storage, security or customer support;
- To professional advisors such as lawyers and accountants, or other consultants;
- In the event that we sell, buy, or transfer any business or assets, either within our group of companies or to a third party, we may disclose personal data to the prospective receiver of such business or assets.
- To legal and regulatory authorities where we are required by law or regulation to do so; and
- To any other third party where you have provided your consent.
9. International Transfers
Your Personal Data may be processed outside of the UK and EEA. This is because the organisations we use to provide our service to you are based outside the UK.
We have taken appropriate steps to ensure that the Personal Data processed outside the UK or EEA has an essentially equivalent level of protection to that guaranteed in the UK and EEA. We do this by ensuring that:
- Your Personal Data is only processed in a country which the UK Secretary of State and the European Commission has confirmed has an adequate level of protection (an adequacy regulation); or
- We enter into Standard Contractual Clauses (“SCCs”) and UK Addendum with the receiving organisations and adopt supplementary measures, where necessary (A copy of the UK International Data Transfer Addendum can be found here); or
- When transferring your Personal Data to America, we may rely on the UK Extension to the EU-US Data Privacy Framework, where appropriate.
10. Marketing Communications
From time to time, if you are an existing customer and have not opted out of marketing, we may use your information to contact you with details about our products and services which we feel may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights, you can do so by following the ‘unsubscribe’ link on any emails received or contacting us at [email protected].
11. Your rights and how to complain
You have certain rights in relation to the processing of your Personal Data, including to:
- Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this. - Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you. - Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected. - Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data. - Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material. - Right to restrict processing
You have the right to restrict our use of your Personal Data. - Right to portability
You have the right to ask us to transfer your Personal Data to another party. - Automated decision-making.
You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making. - Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to Contact Us’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this, and, if so, we will keep you updated.
12. Complaints
You have the right to complain if you consider that we have not complied with the data protection law when handling your Personal Data. We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, and keep you informed of the progress and outcome. If you wish to complain please use the contact details given below under “How to Contact Us”. We will do our best to resolve the matter to your satisfaction.
If you are not satisfied with the outcome of your complaint, you can complain with the relevant supervisory authority. The supervisory authority in the UK is the Information Commission who can be contacted online at:
Or by telephone on 0303 123 1113
13. Children’s Privacy
We do not offer our products and services to children, and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parents’ permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
14. How to Contact Us
If you wish to contact us in relation to this privacy notice, or if you wish to exercise any of your rights outlined above, please contact us as follows:
Oxford Leadership Academy Ltd, Eden House, 2nd Floor, 2 St Aldates Courtyard, 38 St. Aldates, Oxford, OX1 1BN, UK
+44(0) 808 1756778
15. Changes to this privacy notice
We may update this notice (and any supplemental privacy notice) from time to time, as shown below. We will notify you of the changes where required by applicable law to do so.
Last modified December 2025
You can find previous versions of this notice here.