A Hidden Lever of Leadership
Author: Lenny Lind and Karl Danskin
Most of the time, large meetings are tedious downloads from leadership. Sometimes they are participatory, but lack accountability and follow-through.
Rarely, they are an honest dialogue between leaders and the people who work for them which yields genuinely new and actionable strategy. Here’s how to hit that rare balance.
When most people think about leadership being demonstrated at a meeting, they visualize a single strong person–probably the most senior leader– speaking to the group in a galvanizing fashion. Charismatic, focused, compelling. In reality, however, this is rarely what is needed, and even when it is, it is rarely executed. Often the hope is that a meeting will be an opportunity for many people to step up, share insights, and have a role in the decisions made. But when meetings get large, the opportunities for people to participate in this way often (and unnecessarily) diminish.
Ideally, in many situations leaders and meeting organizers would prefer to see people walking away saying things like: “it was real leadership development,” “I feel much more connected to my peers,” or “we had lots of opportunity to influence the future direction.” Clearly, to achieve this kind of meeting, organizers need to cultivate other dimensions of leadership (beyond the charismatic presentation), and frame the goal more broadly than “get my vision across and get people’s buy-in.”
|Desired Behaviour||Enabling Process|
|Honesty of Participants||Assure anonymity in the feedback process|
|Honesty of Leader||Create a safe process for formulating candid responses|
|Inclusion||Provide many opportunities for conversation in smallgroups, where everyone’s voice is equal.|
|Valuing everyone’s contribution||Identify the themes from all of these small group conversations and have the leader respond to them|
|Trust||Repeat these feedback loops – where participants are able to be honest in giving their input, and the leader is able to be honest in responding to them|
|Collaboration||Use small group discussions to work toward solutions|
|Creativity||Focus on solutions, drive the generation of new ideas and proposals|
|Ownership||Generate new ideas and solutions as a group, and prioritize them as a group|
Tailor meeting design to objectives
Often, meetings are designed to “get across” certain information to the participants. But as we’ve seen in hundreds of large meetings, the most profound information that participants receive is about who the leader is, what kind of culture is tolerated and promoted, and how engaged they feel. The real opportunity is to design a meeting that allows the leader to model the desired kinds of leadership needed more broadly.
A leader can ask: Does the meeting design allow me to listen? Does it allow me to be candid and share and respond openly with the participants? Does it provide the opportunity for me to learn? To make adjustments?
To realize and admit mistakes? And does it provide those opportunities for the participants as well?
If the answers are mostly ‘yes’, then full speed ahead. If they are mostly ‘no’, then it is time to explore options with the help of internal and external design experts. There are methods for safely and effectively engaging large groups, and they are not difficult.
Finally, there is no such thing as a “neutral design” in which the information being presented is the sole focus. How information is presented and processed makes a significant statement about who the leader is, how the organisation functions, and what is expected for the future. By attending to the process as carefully as the content, leaders can benefit their organisations and themselves. It is a hidden lever of leadership…
Leadership is not magnetic personality, that can just as well be a glib tongue. It is not ‘making friends and influencing people,’ that is flattery. Leadership is lifting a person’s vision to higher sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.
A good leader leads the people from above them. A great leader leads the people from within them.
Control is not leadership; management is not leadership; leadership is leadership. If you seek to lead, invest at least 50 percent of your time in leading yourself–your own purpose, ethics, principles, motivation, conduct. Invest at least 20 percent leading those with authority over you and 15 percent leading your peers.